Okanagan Travel Survey

The 2018 Okanagan Travel Survey will provide critical information to help plan improvements to roads, transit infrastructure, services, and pedestrian and cycling facilities.

Take the Survey

If you have been contacted about the survey, your participation is vital to improving transportation in your community and your region. Participants who complete the survey will be entered to win a cash prize or one of 100 gift certificates.

An independent Victoria-based research firm, R.A. Malatest & Associates Ltd., has been contracted to administer the survey. Responses are confidential and participation is voluntary. 

Contact Information

Contact Malatest's toll-free line at 1-855-319-2887 or email info@okanagantravelsurvey.ca for survey information. 

Frequently Asked Questions

The 2018 Household Travel Survey, conducted every five years, provides your municipality and regional planners with information critical for making decisions on improvements to transportation infrastructure and services.

Who can participate in the Okanagan Travel Survey?

Thousands of households throughout the Okanagan have been randomly selected to participate in the survey. These households represent approximately 10,500 residents. Those who were randomly selected received a letter to invite them to participate. Some households may also receive phone calls about the survey.

Which communities are are part of the survey area?

Residents in Kelowna, Vernon, West Kelowna, Westbank First Nation, Lake Country, Peachland, and electoral areas in the Regional District of Central Okanagan will be asked to participate.

How do I complete the survey and how long will it take?

Information is gathered through confidential online surveys or phone interviews. Phone interviews will range between 10 to 25 minutes depending on the size of the household.

When will the survey results be available?

2018 Okanagan Travel Survey Results will be available at smartTRIPS.ca in summer 2019.

When can I complete the survey if I've received an invitation to participate?

The survey will be conducted between October and mid-December 2018. Any phone interviews will be conducted from Tuesday to Friday, 4:30 - 9:30 p.m., and Saturdays between 10 a.m. - 6 p.m. The online survey can be completed on any day of the week.

What types of questions are asked in the survey?

Questions are asked about trips made during the previous 24-hour period as well as some statistical information, such as:
• Household information (number of people, vehicles, bicycles)
• Resident information (age, gender, licensed to drive, occupation, place of work/school)
• Trip information (start time, purpose, origin and destination, mode(s) of travel, transit route)

How can I find out more information about transportation and research in the Okanagan?

Central Okanagan contact:
Cameron Taylor-Noonan, City of Kelowna
CTaylor-Noonan@kelowna.ca  | 250-470-0656

Vernon contact:
Angela Broadbent, City of Vernon
ABroadbent@vernon.ca | 250-550-7831