Transit travel training

The City of Kelowna is working to deliver transit travel training pilot programs for middle and highschool youth as well as adults aged 50 and over.

Participants will learn about a variety of aspects of public transit, including:

  • accessing and using fare products
  • boarding and riding the bus
  • reading schedules
  • planning trips using various available tools 

The program aims to encourage public transit use and enhance personal mobility. The mobility that public transit provides creates opportunities to engage with your community for volunteering, socializing, sport and health, as well as for shopping and access to employment and education. 

The orientation is available via an online video or, if safety conditions allow, in-person sessions. After the orientation, Kelowna residents who participant will receive helpful resources, including complimentary transit fare products, to use to explore the Kelowna Regional Transit System. Those who agree to participate in a follow-up survey will be entered into a draw to win monthly transit passes.


Program & registration details
Video orientation

A new video is available to provide an alternative to in-person training. Please submit the registration form to receive access to the video, helpful resources, complimentary transit fare products, and have an opportunity to complete a follow-up survey. Survey respondents will be entered into a prize draw. The video is open to residents throughout the region however during the pilot program, only Kelowna residents will be provided with complimentary fare products. 

 video registration form

Adult 50+ public orientation sessions (in person)

The Adult 50+ Transit Travel Training pilot is being offered as public, pre-scheduled orientation sessions, private group sessions or online video-based orientations for Kelowna residents. 

Our Transit Travel Training video can be provided if you are uncomfortable attending an in-person orientation. Email to to register and recieve a link.  

Register for a public orientation session

Register online

Register by phone: Call the City of Kelowna Recreation team at 250-469-8800 and quote the program code below.

Space is limited. Additional sessions may be added. 

Sessions dates (2021)

In the event that circumstances do not allow for safe delivery of in-person training, in-person sessions will be cancelled, and registrants may opt to particpate in an online, video based orientation. 

19392Saturday, March 20, 202110-11:00 AMQueensway  Exchange -Bay F1460 Ellis St. 
19402Tuesday, March 23, 202110-11:00 AMPandosy Exchange - Bay A3151 Lakeshore Rd.
19396Saturday, March 27, 202110-11:00 AMRutland Exchange - Bay ABeside 225 Dougall Rd.
19403Tuesday, March 30, 202110-11:00 AMMission Rec Exchange - Bay A4075 Gordon Dr.


Adults 50+ private orientation sessions (in-person)

Book a private orientation session

To inquire about booking a private orientation session for a seniors' residence , community group or association within the City of Kelowna, please email or call Greensteps Solutions Inc at 250-862-8941.

A link to our video based transit travel training is available to be shared with participants if you are uncomfortable with in-person training. 

In the event that circumstances do not allow for safe delivery of in-person training, pre-booked sessions will be moved online and offered in video format. 

Youth transit orientation

The Youth Transit Travel Training program was piloted to all grade 7 students at KLO Middle School and grade 9 students at Rutland Senior Secondary School.

Students viewed an the Transit Travel Training orientation video in class and participated in an on-bus training session. They were provided with summary resources and complimentary transit tickets to use to explore the Kelowna Regional Transit System. 

If you would like to know more about the Youth Transit Training program, email or call the Transit Service Coordinator at 250-469-8531.


Safety measures for in-person sessions

In the event that circumstances do not allow for safe delivery of in-person training, in-person sessions will be cancelled, and registrants may opt to particpate in an online video based orientation. 

Following provincial public health recommendations and requirements, the following safety measures will be in place for all in-person training sessions. 

  • Registrants will be required to complete a pre-session screening form
  • Staff will wear face coverings at all times, with the exception of when formally presenting and conveying information at a minimum of two metres from participants
  • Participants will be required to bring and wear a face covering
  • The bus driver will sit behind a protective barrier
  • Participation is limited to 15 people per session to support physical distancing
  • Staff will ensure participants are maintaining physical distancing from others
  • Hand sanitizer will be available
  • BC Transit buses and facilities undergo enhanced cleaning and sanitization

Health & safety reminders

You can take preventative measures and actions to stay healthy and prevent the spread of viruses and other infectious illnesses with just a few simple habits:

  • wash your hands regularly with soap and water for at least 20 seconds
  • avoid touching your eyes, nose or mouth with unwashed hands
  • cough and sneeze into your sleeve, not your hands
  • stay home when you're sick, even if symptoms are mild
  • maintain physical distancing and limit close contact with others
  • wear a face covering when physical distancing is not practical

Learn more

Program follow-up

Input from adult participants and families of youth participants is important to the success of the program. A few weeks after training, participants will be asked to complete a short 5-7 minute survey. Those who complete the survey will be entered into draws for free one-month transit passes and gift certificates from local businesses.


For more information, email or call the Transit Service Coordinator at 250-469-8531.